Customer FAQs

If talking to a real-life human is more your thing, you can reach our Customer Support via our Contact page

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Shipping, Returns & Exchanges

What is your Return & Exchange Policy?

We gladly returns on any regularly priced, unworn, unwashed merchandise within 30 days of the delivery date. You will need your order number which can be found on your order confirmation. At this time we are not offering exchanges. You will be responsible for any shipping fees related to shipping your products back to BBRC. If there are any issues with your orders such as damaged or missing items, please contact our support team directly.

How does shipping work for Pre-Orders?

Products listed as "Pre-Order" will have a 90 day estimated production window before shipping. All items will ship together, so please place orders separately for in-stock "Ready to Ship" items if you wish to receive them sooner. All pre-orders are final, there will be no returns or exchanges.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship internationally? Am I responsible for Customs Duties Taxes?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. International shipping rates do not include local taxes or duties. International customers are responsible for any additional costs imposed by the local government upon delivery.

Please be aware we are not responsible for any charges incurred for refused packages. In the case that the package is refused, the total cost of the return fees will be deducted from your refund. Refunds will only be issued if the products are returned to BBRC. Original shipping charges will not be refunded.


Why Pre-Orders?

Pre-ordering is a direct connection from us to you — both ensuring we can meet demand for our most-loved pieces while giving our community agency to direct the future styles we make. In the process, we eliminate wasteful overproduction by only creating what we need. It allows us to stay nimble, to produce limited editions, and pursue fun collaborations — everyone wins!

Why is your site is tokengated?

This store is tokengated for IVY BOYS, IVY LEAGUE, and IVY PETS NFT Holders and many products are exclusive. You must own any BBRC Studios NFT and verify your ownership by connecting your wallet to gain access to any tokengated items. Please visit our Opensea pages or contact us to find out how you can purchase one of our NFTs.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides at each product page. They’re located underneath the available sizes for each of our products.

For any additional questions, CONTACT US. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

Get in touch

Still have questions about your order, or a general enquiry?